Reception Veterinary Nurse - Shrewsbury

Are you a Registered Veterinary Nurse seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in Shrewsbury. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival. 

This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care.

• Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
• Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services
• Line management responsibility for 5 direct reports.
• Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
• Communication: Act as a liaison for external referrals coming into the clinic
• Call handling: Answering incoming calls from pet owners.
• Pharmacy assistant: Assisting with repeat prescription enquires as required
• Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.

Certification as a Registered Veterinary Nurse (RVN) is essential. Demonstrated ability to handle a fast-paced, high-pressure environment with confidence, calm, and kindness. Management experience is advantageous but not a requirement. Excellent communication and organisational skills, with the ability to empathise with pet owners and collaborate effectively within a team.

A competitive salary up to £29,000, depending on experience. A rota of Monday to Friday, No Weekends, supporting a healthy work-life balance. A non-clinical role with opportunity to improve workflows in the hospital. Comprehensive benefits package including: 6 weeks of holiday, including bank holidays, as per the rota. Fully funded CPD to certificate level. 52 weeks of sickness benefit and a free Employee Assistance Programme after a qualifying period. Enhanced maternity and paternity packages. Contributory pension scheme. RCVS and VDS fees fully covered. Access to mental health, financial, and life counselling services after 12 months. Cycle to work and E-Car schemes. Refer-a-Friend bonus.

Working hours of 40-hours week across five days, with no weekends, providing a balanced approach to work and life. Hours of work will be 08:00 - 17:00hrs

Animal Trust is a not-for-profit Community Interest Company that prioritises accessible veterinary care over profit. As a B Corp-certified organisation, we focus on sustainable and community-oriented veterinary services. We reinvest most of our profits into our facilities, enhancing our services to provide advanced care while maintaining affordability. Our core belief is that every pet deserves prompt and expert treatment regardless of their owner's financial situation. This is why we offer free consultations for sick and injured animals, ensuring timely and necessary care. We are committed to a future where no pet suffers due to financial constraints.

Animal Trust is the largest B Corp-certified veterinary group globally, pioneering not-for-profit veterinary care. Our growth has allowed us to care for nearly 100,000 pets annually across our network of busy surgeries, emphasising that quality care should be accessible and honest. Our innovative approach ensures that all pets receive the care they need, tailored to their conditions and owners' financial capabilities. From free consultations to fixed-cost treatments, we provide a range of options to suit every need without compromising on care quality.

At Animal Trust, we deeply value the wellness and satisfaction of our team members. We offer comprehensive support for mental, financial, and life counselling, ensuring each staff member has the resources to thrive both professionally and personally. We are proud to compensate our team members at or above the Real Living Wage rate unless they are attending external training courses. This commitment to fair compensation and sustainable practices reflects our dedication to our staff and our mission. In 2023, we were awarded B Corp certification, further cementing our commitment to high-quality, affordable, and ethically conscious care.

To apply, click the Apply Now button, fill out your details, and submit your CV through our online portal. Ensure your application reflects your qualifications, passion for veterinary care, and desire to grow with Animal Trust.

For more information, please do not hesitate to contact Gemma Wall at [[email protected]]. Join us in making a difference at Animal Trust, where your career growth aligns with compassionate animal care. Apply today!