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Cookies Policy


1. Introduction

This Cookie Policy explains how Animal Trust (Animal Trust Vets CIC, trading as Animal Trust) (“Animal Trust”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit our website or use our digital services.

This policy should be read alongside our Privacy Policy, and explains:

·         what cookies are;

·         the categories of cookies we use;

·         the lawful basis for processing information collected through cookies;

·         when consent is required;

·         how long cookies remain on your device;

·         how you can manage or withdraw your consent;

·         how third parties may process information collected through cookies; and

·         your rights under applicable data protection legislation.

Animal Trust is committed to complying with:

·         the UK General Data Protection Regulation (“UK GDPR”);

·         the Data Protection Act 2018;

·         the Privacy and Electronic Communications Regulations 2003 (“PECR”);

·         guidance issued by the UK Information Commissioner’s Office (“ICO”);

·         EU GDPR and ePrivacy requirements, where services are accessed from the European Economic Area.

Further information regarding how Animal Trust processes personal data is available in our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognise your device and store information relating to your visit, preferences, browsing activity, or previous actions.

Cookies may:

·         enable core website functionality;

·         improve security;

·         remember user settings and preferences;

·         support analytics and website performance monitoring;

·         personalise content;

·         support advertising and marketing activities.

Cookies can be:

·         Session Cookies - These cookies are deleted automatically when you close your browser.

·         Persistent Cookies - These remain on your device for a defined period or until manually deleted.

Cookies may also be:

·         First-Party Cookies - Cookies placed directly by Animal Trust.

·         Third-Party Cookies - Cookies placed by third-party providers whose technologies or services are integrated into our website.

Animal Trust seeks to ensure that cookie controls and consent mechanisms are accessible and usable across devices and assistive technologies.

Some embedded content and communication tools may set cookies only when users actively interact with those services or expressly request the functionality.

3. Similar Technologies

In addition to cookies, we may use similar technologies including:

·         pixels;

·         tags;

·         local storage;

·         scripts;

·         software development kits (SDKs);

·         session replay technologies;

·         tracking URLs.

For simplicity, this policy refers to all such technologies collectively as “cookies”.

4. Legal Basis for Using Cookies

Under PECR and UK GDPR, we must:

·         inform users clearly about cookies;

·         obtain consent before placing non-essential cookies;

·         provide users with a genuine choice;

·         enable users to withdraw consent as easily as it was provided.

Strictly Necessary Cookies

Strictly necessary cookies are used to provide secure and functional website services and do not require consent under PECR.

Non-Essential Cookies

Analytical, functionality, targeting, advertising, and personalisation cookies are only activated where:

·         you have actively opted in; and

·         consent has been recorded through our cookie management platform.

We only place non-essential cookies on your device where you have provided valid consent through our cookie consent mechanism.

You may withdraw consent at any time.

5. Categories of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are essential for the operation, security, and integrity of our website.

They may support:

·         authentication;

·         session management;

·         load balancing;

·         fraud prevention;

·         bot detection;

·         consent management;

·         website security;

·         secure form submission.

These cookies are always active because the website cannot function properly without them.

5.2 Analytical and Performance Cookies

These cookies help us understand how visitors interact with our website.

They may collect information including:

·         visitor numbers;

·         page visits;

·         session duration;

·         navigation paths;

·         click behaviour;

·         device information;

·         browser type;

·         interaction metrics;

·         performance and error reporting.

This information helps us improve:

·         website usability;

·         website performance;

·         accessibility;

·         content effectiveness;

·         user experience.

These cookies are only activated after consent has been provided.

5.3 Functional Cookies

These cookies enable enhanced website features and personalisation.

They may support:

·         live chat;

·         saved preferences;

·         embedded services;

·         accessibility settings;

·         language or region preferences.

If disabled, some functionality may not operate correctly.

These cookies are only activated after consent has been provided unless strictly required for a service specifically requested by the user.

5.4 Targeting and Advertising Cookies

These cookies may:

·         deliver personalised advertising;

·         measure advertising effectiveness;

·         track interactions with advertising content;

·         build behavioural profiles;

·         limit repetitive advertising;

·         support retargeting and campaign optimisation.

These cookies may be placed by third-party advertising partners.

These cookies are only activated after consent has been provided.


6. Cookies We Use

Cookie NameProviderPurposeCategoryExpiryPartyTriggerConsent Behaviour
_ga
.animaltrust.org.uk
Helps us recognise repeat visitors and understand how people use our website.
Performance
1 year 1 month 4 days
First Party
Accepting cookies
Activated after consent
ga*
.animaltrust.org.uk
Collects information about which pages are viewed and how visitors use the website.
Performance
1 year 1 month 4 days
First Party
Accepting cookies
Activated after consent
MR
.c.bing.com
Helps Microsoft understand how visitors use the website.
Performance
7 days
Third Party
Page load
Activated after consent
SM
.c.clarity.ms
Helps Microsoft Clarity track website activity during a visit.
Performance
Session
Third Party
Page load
Activated after consent
CLID
www.clarity.ms
Identifies first-time visitors for Microsoft Clarity analytics.
Performance
1 year
Third Party
Page load
Activated after consent
_clck
animaltrust.org.uk
Saves a visitor ID so Microsoft Clarity can recognise returning users.
Performance
1 year
First Party
Page load
Activated after consent
_clsk
animaltrust.org.uk
Groups together page visits into a single browsing session.
Performance
1 day
First Party
Page load
Activated after consent
SRM_B
.c.bing.com
Helps Microsoft track visitors for analytics and advertising purposes.
Performance
1 year 24 days
Third Party
Page load
Activated after consent
MUID
.clarity.ms / .bing.com
Identifies a browser to help improve analytics and advertising performance.
Targeting and Advertising
1 year 24 days
Third Party
Page load
Activated after consent
ANONCHK
.c.clarity.ms
Helps check whether advertising clicks are working correctly.
Targeting and Advertising
10 minutes
Third Party
Page load
Activated after consent
_gcl_au
animaltrust.org.uk
Helps measure how effective advertising campaigns are.
Analytics
90 days
Third Party
Page load
Activated after consent
cf_clearance
.animaltrust.org.uk
Helps protect the website from malicious traffic and security threats.
Strictly Necessary
1 year
First Party
Site connection
Always active
__cflb
api2.hcaptcha.com
Helps keep the website stable by distributing traffic across servers.
Strictly Necessary
1 hour
Third Party
Page load
Always active
_cfuvid
.animaltrust.org.uk
Helps identify multiple visitors using the same internet connection for security purposes.
Strictly Necessary
Session
First Party
Site connection
Always active
PHPSESSID
.animaltrust.org.uk
Keeps your browsing session active while you move through the website.
Strictly Necessary
Session
First Party
Navigation / site use
Always active
ANIMAL_TRUST_COOKIES_ENABLED
.animaltrust.org.uk
Remembers your cookie preferences and consent choices.
Strictly Necessary
Persistent
First Party
Consent selection
Always active
Rc::a
.google.com
Helps detect spam and automated bots when forms are submitted.
Strictly Necessary
Persistent
Third Party
Form interaction
Always active
Rc::c
.google.com
Helps validate genuine users during form submissions.
Strictly Necessary
Session
Third Party
Form interaction
Always active
SOCS
.google.com
Stores Google consent and privacy preference settings.
Strictly Necessary
1 year 1 month 4 days
Third Party
Embedded Google content
Always active
VISITOR_PRIVACY_METADATA
youtube.com
Stores YouTube privacy and cookie preferences.
Strictly Necessary
5 days
Third Party
Embedded YouTube content
After consent where applicable
Intercom-id-*
animaltrust.org.uk
Helps recognise users using the live chat service.
Functional
Variable
First Party
Live chat interaction
Conditional
Intercom-session-*
animaltrust.org.uk
Keeps live chat sessions working during your visit.
Functional
Variable
First Party
Live chat interaction
Conditional
Intercom-device-id-*
animaltrust.org.uk
Helps remember your device for live chat continuity.
Functional
Variable
First Party
Live chat interaction
Conditional
haloChat_Token_Http
.animaltrust.org.uk
Keeps the live chat service working during your session.
Functional
Short-lived
First Party
Opening chat
Activated after consent
HaloChat_Token_HTTP
.animaltrust.org.uk
Helps securely log users into the live chat service.
Functional
Short-lived
First Party
Opening chat
Activated after consent
HaloChat_RefreshToken_Http
.animaltrust.org.uk
Refreshes chat login details to keep the chat session active.
Functional
Persistent
First Party
Opening chat
Activated after consent
OGPC
.google.com
Helps Google services work properly on the website.
Functional
Approximately 24 hours
Third Party
Embedded services
Activated after consent
OGP
.google.com
Supports embedded Google features and services.
Functional
Session
Third Party
Embedded services
Activated after consent
li_gc
linkedin.com
Stores LinkedIn cookie consent preferences.
Functional
6 months
Third Party
Page load
Activated after consent
lidc
linkedin.com
Helps LinkedIn services load and function efficiently.
Functional
24 hours
Third Party
Page load
Activated after consent
_fbp
.animaltrust.org.uk
Helps Meta show relevant adverts and measure advertising performance.
Targeting
3 months
Third Party
Site connection
Activated after consent
fr
.facebook.com
Helps Facebook personalise adverts and track advertising activity.
Targeting
3 months
Third Party
Page load
Activated after consent
test_cookie
.doubleclick.net
Checks whether your browser supports advertising cookies.
Advertising
15 minutes
Third Party
Page load
Activated after consent
NID
.google.com
Stores Google advertising and user preference settings.
Targeting
6 months
Third Party
Embedded Google content
Activated after consent
__Secure-YNID
youtube.com
Helps YouTube personalise advertising content.
Targeting
6 months
Third Party
Embedded YouTube
Activated after consent
VISITOR_INFO1_LIVE
youtube.com
Measures YouTube video performance and visitor usage.
Targeting and Performance
5 days
Third Party
Embedded YouTube
Activated after consent
YSC
youtube.com
Tracks interaction with embedded YouTube videos.
Targeting and Performance
Session
Third Party
YouTube
Activated after consent
bcookie
linkedin.com
Identifies browsers for LinkedIn advertising and analytics purposes.
Targeting
1 year
Third Party
Page load
Activated after consent
Scroll horizontally to view all columns

7. Embedded Third-Party Content

Our website may contain embedded content and integrations from third parties including:

·         Google;

·         YouTube;

·         LinkedIn;

·         Meta/Facebook;

·         Microsoft Clarity;

·         Bing;

·         Intercom;

·         Cloudflare.

These third parties may independently place cookies and process personal data in accordance with their own privacy and cookie policies.

Animal Trust does not control third-party cookies once users interact with external services.

Users should review the Cookie Policy and Privacy Notice of those providers.

8. International Data Transfers

Some third-party providers may process data outside the United Kingdom.

Where international transfers occur, we seek to ensure appropriate safeguards are implemented, including:

·         adequacy regulations;

·         International Data Transfer Agreements (IDTAs);

·         UK Addendum to EU Standard Contractual Clauses;

·         contractual security obligations;

·         vendor due diligence assessments.

 

Animal Trust periodically reviews whether international transfer safeguards used by third-party providers remain legally valid and operationally effective.

9. Consent Management

When you first visit our website, you will be presented with a cookie banner allowing you to:

·         accept all cookies;

·         reject non-essential cookies;

·         customise preferences by category.

Users can subsequently:

·         modify consent settings;

·         withdraw consent;

·         re-enable categories;

·         delete stored cookies.

Animal Trust does not use pre-ticked boxes or implied consent mechanisms for non-essential cookies.

Non-essential cookies and similar technologies are blocked by default unless and until valid consent is provided.

Users can reject non-essential cookies using mechanisms equivalent in visibility and accessibility to the option to accept them.

Where technically feasible, Animal Trust implements consent controls designed to prevent non-essential scripts, tags, pixels, and third-party technologies from loading prior to consent.

Consent records may be retained to demonstrate legal compliance.

Consent withdrawal does not affect processing already undertaken lawfully before withdrawal.

10. Browser Controls

Most browsers allow users to:

·         block cookies;

·         delete cookies;

·         clear browsing data;

·         disable third-party cookies;

·         manage tracking permissions.

Blocking strictly necessary cookies may affect website functionality.

Useful browser guidance can be found at:

·         Google Chrome

·         Microsoft Edge

·         Mozilla Firefox

·         Apple Safari

11. Behavioural Analytics and Session Recording

We may use behavioural analytics technologies including:

·         click tracking;

·         scroll tracking;

·         session replay;

·         mouse movement analysis;

·         user interaction monitoring;

·         device and browser diagnostics.

These technologies help identify:

·         usability issues;

·         technical faults;

·         accessibility barriers;

·         user journey improvements.

Where legally required, these technologies are activated only after consent has been obtained.

We take steps to minimise unnecessary collection of personal data through such technologies.

Where session replay or behavioural analytics technologies are used, Animal Trust seeks to apply masking, suppression, filtering, or exclusion measures to reduce the risk of capturing unnecessary personal data or sensitive information.

12. Data Retention

Cookie retention periods vary depending on the purpose of the cookie.

Retention periods are identified within the cookie tables above.

Except for strictly necessary cookies, Animal Trust seeks to ensure cookies do not remain active longer than reasonably necessary.

Consent records may be retained separately for compliance and audit purposes.

13. Your Data Protection Rights

Depending on applicable law, users may have rights including:

·         the right to be informed;

·         the right of access;

·         the right to rectification;

·         the right to erasure;

·         the right to restrict processing;

·         the right to object;

·         the right to data portability;

·         rights relating to automated decision-making.

Users may also lodge complaints with the UK Information Commissioner’s Office.

ICO website: https://ico.org.uk

14. Security Measures

Animal Trust implements technical and organisational measures designed to protect information collected through cookies and related technologies.

These measures may include:

·         encryption;

·         access controls;

·         vendor assessments;

·         security monitoring;

·         vulnerability management;

·         secure hosting;

·         logging and audit controls.

 

Animal Trust does not knowingly use non-essential cookies to profile children or deliver behavioural advertising to children.

 

Animal Trust seeks to minimise the collection of information through cookies and tracking technologies that could unnecessarily identify or profile users.

 

Sensitive form fields and protected account areas are excluded from session replay and behavioural analytics technologies where reasonably practicable.

15. Policy Governance and Review

This policy is reviewed periodically to ensure:

·         legal compliance;

·         accuracy of cookie inventories;

·         alignment with operational practices;

·         ongoing vendor compliance.

Technology teams within Animal Trust CIC are responsible for notifying the Director of Quality and Digital before implementing new cookies or tracking technologies.

16. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

·         legal developments;

·         regulatory guidance;

·         technology changes;

·         operational changes;

·         updates to website functionality.

The latest version will always be published on this page.

17. Contact Details

If you have any questions regarding this Cookie Policy or our use of cookies, please contact:

Data Protection Team
Animal Trust
Email: [email protected]