Help With Complications
We’re here to support you and your pet, with quality care and treatment. As part of this, our Complications Promise is there to give you peace of mind at what can be a worrying and uncertain time for both your pet's health and the financial implications for you.
Our Promise to You
Occasional complications are a fact of surgical procedures, it doesn’t mean anyone is at fault, but it does mean further treatment may be needed. We understand that the costs of this can be a worry for pet owners at a time when everyone’s focus is on getting their pet better.
That’s why, if your pet has a complication shortly after their initial surgery, we will usually be able to support you with the cost of treating the complication.
Providing you’ve followed our advice post-operatively, our vets have the discretion to offer you corrective surgery, medication and tests to treat the complication, and to cap these charges at £125.
To be eligible for our Complications Promise:
• you must have paid your account in full by the time of discharge from the initial procedure. Our Complications Promise applies to both insured and non-insured patients.
• the treatment for the complication must be administered within 3 weeks of the initial surgery (or within 8 weeks for orthopaedic surgery).
The Complications Promise does not apply to:
• situations where the underlying condition has progressed, or if it is decided in the opinion of our vets that a different treatment plan is now appropriate
• treatment more than 3 weeks after the initial treatment or surgery (8 weeks for orthopaedic surgery)
• any costs incurred at another vet.
The Complications Promise is entirely at Animal Trust’s discretion, and is there to help you keep your pet safe in the unfortunate event of a complication and avoid the additional worry of high costs often associated with resolving complications. How we treat a complication is decided by our vets who act to get the best outcome for your pet.