The Shrewsbury Surgery is in an iconic architectural building overlooking the River Severn in the centre of Shrewsbury, making it a modern and peaceful location for veterinary care. The surgery has on-site parking. In addition to helping thousands of pets with general practice veterinary care, it is also a 24/7 Pet A&E centre, helping clients from other Animal Trust surgeries and non-Animal Trust surgeries when a vet is needed most—365 days a year.

The surgery offers a wider range of services and accepts referrals from elsewhere, with many owners travelling quite some distance to access the expertise and fair, transparent Animal Trust pricing. Orthopaedic and soft tissue surgery, 24/7 Inpatient and critical care, free consults, and diagnostics such as X-ray, ultrasound, and on-site and reference laboratory service are all available on site. Several of the vets have areas of special interest, and the nursing team is also a central part of the care provision.

The surgery has no eligibility criteria for joining and is dedicated to providing a valuable service to the pet-owning community.